Canva incident
Intermittent errors uploading images and videos or using media editing tools
Resolved after 1 hour 31 minutes, affecting Media uploads, on May 21, 2026.
We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.
Affected components
Update timeline
- identified May 21, 2026, 04:56 AM UTC
Users may experience intermittent issues uploading new images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.
- monitoring May 21, 2026, 05:40 AM UTC
We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.
- resolved May 21, 2026, 06:28 AM UTC
This incident is now resolved. Thank you for your patience and understanding.
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