Users are encountering issues with accessing or using Canva.

Update timeline

1. investigating Oct 20, 2025, 07:14 AM UTC

   We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.

2. investigating Oct 20, 2025, 08:06 AM UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

3. investigating Oct 20, 2025, 08:09 AM UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

4. investigating Oct 20, 2025, 08:14 AM UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

5. investigating Oct 20, 2025, 08:16 AM UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

6. investigating Oct 20, 2025, 09:17 AM UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.

7. identified Oct 20, 2025, 09:43 AM UTC

   We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.

8. monitoring Oct 20, 2025, 09:56 AM UTC

   We are seeing significant recovery. We are continuing to monitor.

9. monitoring Oct 20, 2025, 10:07 AM UTC

   We are seeing significant recovery. We are continuing to monitor.

10. monitoring Oct 20, 2025, 10:27 AM UTC

    We have seen the majority of functionality recovered. Users may still see issues with downloading designs.

11. monitoring Oct 20, 2025, 12:45 PM UTC

    We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.

12. monitoring Oct 20, 2025, 01:01 PM UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

13. monitoring Oct 20, 2025, 01:15 PM UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

14. monitoring Oct 20, 2025, 01:30 PM UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

15. monitoring Oct 20, 2025, 01:53 PM UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

16. monitoring Oct 20, 2025, 02:18 PM UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

17. monitoring Oct 20, 2025, 02:27 PM UTC

    Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.

18. monitoring Oct 20, 2025, 02:54 PM UTC

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

19. monitoring Oct 20, 2025, 03:26 PM UTC

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

20. identified Oct 20, 2025, 03:42 PM UTC

    Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.

21. identified Oct 20, 2025, 04:12 PM UTC

    Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

22. identified Oct 20, 2025, 04:45 PM UTC

    Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

23. resolved Oct 20, 2025, 09:43 PM UTC

    The issue has been resolved.