Canva incident

Download issues for designs with uploaded images

Resolved after 2 hours 2 minutes, affecting Downloading designs, on January 28, 2026.

resolved Jan 29, 2026, 12:21 AM UTC

Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again

Started
Jan 28, 2026, 10:18 PM UTC
Resolved
Jan 29, 2026, 12:21 AM UTC
Duration
2h 2m
Detected by Pingoru
Jan 28, 2026, 10:18 PM UTC

Affected components

Downloading designs

Update timeline

  1. identified Jan 28, 2026, 10:18 PM UTC

    Some users may experience download issues with designs that include uploaded photos or image files.

  2. resolved Jan 29, 2026, 12:21 AM UTC

    Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again

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