Resolved after 1 hour 12 minutes, affecting Call Transcription and Conversation Intelligence, on August 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Call TranscriptionConversation Intelligence
Update timeline
- investigating Aug 20, 2026, 02:13 PM UTC
We are currently investigating this issue.
- investigating Aug 20, 2026, 02:17 PM UTC
We are continuing to investigate this issue.
- identified Aug 20, 2026, 02:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2026, 02:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 03:25 PM UTC
This incident has been resolved.
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