Resolved after 56 minutes, affecting Conversation Intelligence, on August 17, 2026.
This incident has been resolved, and PCI Insights should be processing normally.
Affected components
Conversation Intelligence
Update timeline
- investigating Aug 17, 2026, 05:10 PM UTC
We are investigating an issue that may cause some PCI insights to be delayed. We sincerely apologize for any inconvenience these delays may cause.
- monitoring Aug 17, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 06:06 PM UTC
This incident has been resolved, and PCI Insights should be processing normally.
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