CallRail incident

SMS Messaging May be Delayed

Resolved after 1 hour 29 minutes, affecting SMS and Webhooks and 1 more, on March 18, 2025.

resolved Mar 18, 2025, 07:55 PM UTC

Issues with messaging and webhooks have now been resolved. All delayed messages should have been delivered and new messages are being delivered without delay.

Started
Mar 18, 2025, 06:26 PM UTC
Resolved
Mar 18, 2025, 07:55 PM UTC
Duration
1h 29m
Detected by Pingoru
Mar 18, 2025, 06:26 PM UTC

Affected components

SMSWebhooksMMS

Update timeline

  1. identified Mar 18, 2025, 06:26 PM UTC

    We've identified an issue with SMS, causing some messaging to be delayed. Integration processing for SMS events, including Webhook events, is also delayed. We are currently implementing a resolution.

  2. identified Mar 18, 2025, 06:26 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 18, 2025, 06:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 18, 2025, 07:12 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Mar 18, 2025, 07:55 PM UTC

    Issues with messaging and webhooks have now been resolved. All delayed messages should have been delivered and new messages are being delivered without delay.

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