Resolved after 1 hour 56 minutes, affecting Call Routing, on March 31, 2025.
A fix has been implemented and we're observing normal call routing performance.
Affected components
Update timeline
- investigating Mar 31, 2025, 03:45 PM UTC
We're currently investigating call routing failures affecting a small portion of calls. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as we learn more.
- identified Mar 31, 2025, 04:27 PM UTC
We have identified an issue with an upstream vendor that is impacting call routing for some customers. We are actively working with them to mitigate the situation. We sincerely apologize for any disruption this may cause.
- monitoring Mar 31, 2025, 05:39 PM UTC
A fix has been implemented and we're observing normal call routing performance.
- resolved Mar 31, 2025, 05:41 PM UTC
This incident has been resolved.
Your product runs on more than CallRail
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services