CallRail incident

Call Log Export Issue

Resolved after 5 hours 36 minutes, affecting Reports, on April 1, 2025.

monitoring Apr 01, 2025, 05:03 PM UTC

A fix has been implemented and we are monitoring the results. We appreciate your continued patience.

Started
Apr 01, 2025, 01:41 PM UTC
Resolved
Apr 01, 2025, 07:17 PM UTC
Duration
5h 36m
Detected by Pingoru
Apr 01, 2025, 01:41 PM UTC

Affected components

Reports

Update timeline

  1. investigating Apr 01, 2025, 01:41 PM UTC

    We're aware of an issue with exporting the Call Log. Our engineers are working diligently to identify the issue. We will make updates as they become available. Thank you for your patience.

  2. identified Apr 01, 2025, 02:01 PM UTC

    We've identified the cause of the Call Log export and our engineers are working on a resolution. We will continue to make updates as they become available.

  3. identified Apr 01, 2025, 03:45 PM UTC

    Our team is diligently pursuing solutions for the reported issue. We will continue to provide regular updates on our progress.

  4. monitoring Apr 01, 2025, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results. We appreciate your continued patience.

  5. resolved Apr 01, 2025, 07:17 PM UTC

    This incident has been resolved.

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