CallRail incident

Text messages not appearing in the timeline

Resolved after 1 hour 44 minutes, on July 2, 2025.

monitoring Jul 02, 2025, 07:33 PM UTC

Fix has been implemented for the issue and we are now monitoring.

Started
Jul 02, 2025, 07:03 PM UTC
Resolved
Jul 02, 2025, 08:48 PM UTC
Duration
1h 44m
Detected by Pingoru
Jul 02, 2025, 07:03 PM UTC

Update timeline

  1. investigating Jul 02, 2025, 07:03 PM UTC

    There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.

  2. identified Jul 02, 2025, 07:16 PM UTC

    We have identified the issue and we are currently working on a fix.

  3. monitoring Jul 02, 2025, 07:33 PM UTC

    Fix has been implemented for the issue and we are now monitoring.

  4. resolved Jul 02, 2025, 08:48 PM UTC

    The issue has been resolved.

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