CallRail incident

Latency in transcript delivery

Resolved on January 29, 2026.

monitoring Jan 29, 2026, 08:28 PM UTC

Jan 29, 15:28 EST Resolved - We are no longer seeing transcript latency. This issue has been resolved. Jan 29, 14:18 EST Identified - Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved. Jan 29, 13:44 EST Investigating - We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

Started
Jan 29, 2026, 08:28 PM UTC
Resolved
Jan 29, 2026, 08:28 PM UTC
Duration
–
Detected by Pingoru
Jan 29, 2026, 08:28 PM UTC

Update timeline

  1. monitoring Jan 29, 2026, 08:28 PM UTC

    Jan 29, 15:28 EST Resolved - We are no longer seeing transcript latency. This issue has been resolved. Jan 29, 14:18 EST Identified - Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved. Jan 29, 13:44 EST Investigating - We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

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