Resolved after 1 hour 50 minutes, affecting Incoming Calls and Outgoing Calls, on October 20, 2025.
We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to monitor and provide additional information.
Affected components
Update timeline
- investigating Oct 20, 2025, 10:30 AM UTC
Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting multiple services
- identified Oct 20, 2025, 10:33 AM UTC
We’re currently experiencing a global outage affecting calls due to issues with AWS, Vonage, and Twilio. Our teams are actively working with partners to restore services soon.
- monitoring Oct 20, 2025, 12:05 PM UTC
We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to monitor and provide additional information.
- resolved Oct 20, 2025, 12:20 PM UTC
This incident has been resolved.
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Amazon Web Services