Burner incident

Missing or delayed inbound messages

Minor Vendor's status page →

Resolved after 1 day 1 hour, affecting SMS, on September 26, 2025.

monitoring Sep 27, 2025, 09:18 PM UTC

A fix has been implemented by our upstream carrier and we are observing the results.

Started
Sep 26, 2025, 10:30 PM UTC
Resolved
Sep 28, 2025, 12:07 AM UTC
Duration
1d 1h
Detected by Pingoru
Sep 26, 2025, 10:30 PM UTC

Affected components

SMS

Update timeline

  1. investigating Sep 27, 2025, 04:43 AM UTC

    We're seeing reports of missing inbound messages or delays receiving inbound messages on a subset of our numbers. We're working with our upstream carrier partners to address this issue.

  2. monitoring Sep 27, 2025, 09:18 PM UTC

    A fix has been implemented by our upstream carrier and we are observing the results.

  3. resolved Sep 28, 2025, 12:07 AM UTC

    This incident has been resolved.

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