Resolved after 55 minutes, affecting Stream Service and Dashboard and 1 more, on January 28, 2026.
This was caused by an upstream network provider experiencing a network outage. While CDN traffic was not affected, supporting services such as Stream, Storage and our Core API may have been intermittently returning timeout errors. This has now been rectified and plans are in motion to further build redundancy into these products.
Affected components
Update timeline
- investigating Jan 28, 2026, 11:39 PM UTC
We identified a network issue pertaining to our Stream, API and Storage (Frankfurt) platform. CDN services with Frankfurt storage may have been partially affected. We are currently investigating the problem.
- resolved Jan 29, 2026, 12:35 AM UTC
This was caused by an upstream network provider experiencing a network outage. While CDN traffic was not affected, supporting services such as Stream, Storage and our Core API may have been intermittently returning timeout errors. This has now been rectified and plans are in motion to further build redundancy into these products.
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