Resolved after 1 hour 51 minutes, affecting Stream Service and Stream - Transcoding Service, on September 3, 2026.
This issue is now fully resolved. Our Engineering team have identified additional guardrails to prevent this specific issue from happening in future.
Affected components
Update timeline
- investigating Sep 03, 2026, 01:47 PM UTC
Our Engineering team are currently investigating an issue on our Stream platform of playback failures on our embedded players, as well as upload failures to our platform.
- monitoring Sep 03, 2026, 02:00 PM UTC
We have identified a backend database issue which had caused a timeout across our video servers (to include our player and uploading process). The problem was rectified and we are now monitoring the situation.
- monitoring Sep 03, 2026, 02:01 PM UTC
We are observing some isolated issues on the back of the fix. We are working to fully restore the process on our platform.
- monitoring Sep 03, 2026, 02:25 PM UTC
We have confirmed that all services have fully resumed. Our Engineering team are currently monitoring the situation. Playback has now fully resumed without issue. New uploads during the outage have failed and thus would need re-uploading. Existing transcoding videos were not lost, however the status reported on some of these videos may be inaccurate as a result.
- resolved Sep 03, 2026, 03:38 PM UTC
This issue is now fully resolved. Our Engineering team have identified additional guardrails to prevent this specific issue from happening in future.
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