Resolved after 1 hour 15 minutes, affecting Hosted Agents, on April 28, 2026.
We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.
Affected components
Update timeline
- investigating Apr 28, 2026, 06:00 PM UTC
We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.
- identified Apr 28, 2026, 06:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2026, 06:45 PM UTC
We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.
- resolved Apr 28, 2026, 07:16 PM UTC
Previously elevated loads with Hosted Agents dispatch have fully recovered.
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