Resolved after 7 hours 32 minutes, affecting Agent API and Job Queue, on March 3, 2026.
We have completed the provisioning of additional capacity mentioned in our last update, and error rates and response times have returned to normal. This incident is now resolved.
Affected components
Update timeline
- investigating Mar 03, 2026, 09:51 PM UTC
We're seeing elevated job dispatch latency and Agent API latency across multiple shards. We're investigating.
- investigating Mar 03, 2026, 10:41 PM UTC
We're still experiencing latency issues for agent api and job dispatch. We continue to investigate and identify the root cause.
- investigating Mar 03, 2026, 11:21 PM UTC
We continue to experience high latency on some services. We're continuing to identify root causes.
- monitoring Mar 04, 2026, 12:11 AM UTC
We've made some changes to address the issue and are seeing signs of recovery. We continue to monitor the situation.
- monitoring Mar 04, 2026, 01:06 AM UTC
We've seen a small number of unrelated issues, each affecting a subset of customers. Most impact is resolved, but we are continuing to monitor impact for a small number of remaining customers. We are in touch with those customers directly.
- monitoring Mar 04, 2026, 03:29 AM UTC
We continue to observe high latency on isolated infrastructure serving Agent API endpoints for a subset of customers. We are provisioning additional capacity to address this latency, and have informed impacted customers.
- resolved Mar 04, 2026, 05:24 AM UTC
We have completed the provisioning of additional capacity mentioned in our last update, and error rates and response times have returned to normal. This incident is now resolved.
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