Resolved after 1 hour 24 minutes, affecting Hosted Agents, on March 11, 2026.
We identified increased demand affecting hosted agent queue times. We have added additional capacity and are seeing recovery of hosted agent queue times.
Affected components
Hosted Agents
Update timeline
- investigating Mar 11, 2026, 07:50 PM UTC
We are investigating reports of elevated queue times with hosted agents.
- monitoring Mar 11, 2026, 08:44 PM UTC
We identified increased demand affecting hosted agent queue times. We have added additional capacity and are seeing recovery of hosted agent queue times.
- resolved Mar 11, 2026, 09:14 PM UTC
This incident has been resolved.
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