BuildingLink incident
Service Interruption - Intermittent Site Issues - Send Email/KeyLink
Resolved after 1 hour 15 minutes, affecting Email and Management Portal and 1 more, on November 11, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 11, 2025, 01:55 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading within send email and KeyLink. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
- monitoring Nov 11, 2025, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 03:11 PM UTC
This incident has been resolved.
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