BuildingLink incident
Service Interruption - Past Amenity Reservations Sent Out Declined Notification Emails
Resolved after 6 hours 22 minutes, affecting Management Portal and Resident Portal, on November 12, 2025.
We have received reports of Reservation Declined emails being sent for past reservations. This has since been resolved. Our team is actively investigating and will work to prevent this from happening again. EN COURS D'INVESTIGATION : Nous avons reçu des signalements d'e-mails de Réservation Refusée (Reservation Declined) envoyés pour des réservations passées. Ce problème a depuis été résolu. Notre équipe enquête active activement et veillera à ce que cela ne se reproduise plus. INVESTIGANDO: Hemos recibido informes de correos electrónicos de Reserva Rechazada (Reservation Declined) enviados para reservas pasadas. Esto ha sido resuelto. Nuestro equipo está investigando activamente y trabajará para evitar que esto vuelva a suceder.
Affected components
Update timeline
- investigating Nov 12, 2025, 04:11 PM UTC
We have received reports of Reservation Declined emails being sent for past reservations. This has since been resolved. Our team is actively investigating and will work to prevent this from happening again. EN COURS D'INVESTIGATION : Nous avons reçu des signalements d'e-mails de Réservation Refusée (Reservation Declined) envoyés pour des réservations passées. Ce problème a depuis été résolu. Notre équipe enquête active activement et veillera à ce que cela ne se reproduise plus. INVESTIGANDO: Hemos recibido informes de correos electrónicos de Reserva Rechazada (Reservation Declined) enviados para reservas pasadas. Esto ha sido resuelto. Nuestro equipo está investigando activamente y trabajará para evitar que esto vuelva a suceder.
- resolved Nov 12, 2025, 10:33 PM UTC
This incident has been resolved.
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