Resolved after 23 hours 43 minutes, affecting Management Portal and Resident Portal, on December 23, 2025.
A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. MONITOREANDO: Se ha implementado una solución y estamos monitoreando los resultados.
Affected components
Update timeline
- investigating Dec 23, 2025, 06:11 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
- monitoring Dec 23, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. MONITOREANDO: Se ha implementado una solución y estamos monitoreando los resultados.
- resolved Dec 24, 2025, 05:54 PM UTC
This incident has been resolved.
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