Resolved after 2 days 4 hours, affecting Management Portal and Resident Portal, on May 18, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating May 18, 2026, 02:39 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading in our Incident Reports module. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site entraînant des erreurs de serveur et/ou le non-chargement des pages dans notre module de rapports d’incidents. Notre équipe enquête activement sur ce problème et le résoudra dès que possible. INVESTIGANDO: Hemos recibido reportes de problemas de rendimiento del sitio que están provocando errores del servidor y/o que las páginas no carguen en nuestro módulo de Reportes de Incidentes. Nuestro equipo está investigando activamente este problema y lo resolverá lo antes posible.
- investigating May 18, 2026, 02:40 PM UTC
We are continuing to investigate this issue.
- resolved May 20, 2026, 07:39 PM UTC
This incident has been resolved.
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