Builder Prime incident

Application slowness and increased error rates

Resolved after 9 minutes, affecting Web and Mobile Apps and API, on July 27, 2026.

resolved Jul 27, 2026, 08:08 PM UTC

This is now resolved and we will be investigating the root cause to prevent further recurrence.

Started
Jul 27, 2026, 07:59 PM UTC
Resolved
Jul 27, 2026, 08:08 PM UTC
Duration
9m
Detected by Pingoru
Jul 27, 2026, 07:59 PM UTC

Affected components

Web and Mobile AppsAPI

Update timeline

  1. investigating Jul 27, 2026, 07:59 PM UTC

    We are working on this now and we believe we should have this resolved shortly, but will post back here soon with more updates.

  2. monitoring Jul 27, 2026, 08:02 PM UTC

    Performance and error rates appear to have returned back to normal, but we are keeping a close watch on this.

  3. resolved Jul 27, 2026, 08:08 PM UTC

    This is now resolved and we will be investigating the root cause to prevent further recurrence.

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