Resolved after 1 hour 57 minutes, affecting Web and Mobile Apps, on June 4, 2026.
We have switched to our backup email provider. Outbound emails will be sent from the mail.builderprime.com domain. All replies will work as expected.
Affected components
Update timeline
- investigating Jun 04, 2026, 10:42 PM UTC
We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
- identified Jun 04, 2026, 10:52 PM UTC
We have switched to our backup email provider. Outbound emails will be sent from the mail.builderprime.com domain. All replies will work as expected.
- resolved Jun 05, 2026, 12:40 AM UTC
This incident has been resolved.
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