Builder Prime incident

Issues with Payments presenting as disconnected

Resolved after 25 minutes, affecting Payments Integration, on February 27, 2026.

investigating Feb 27, 2026, 02:09 PM UTC

We are currently investigating why payments are being presented as disconnected.

Started
Feb 27, 2026, 02:09 PM UTC
Resolved
Feb 27, 2026, 02:35 PM UTC
Duration
25m
Detected by Pingoru
Feb 27, 2026, 02:09 PM UTC

Affected components

Payments Integration

Update timeline

  1. investigating Feb 27, 2026, 02:09 PM UTC

    We are currently investigating why payments are being presented as disconnected.

  2. resolved Feb 27, 2026, 02:35 PM UTC

    This incident has been resolved.

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