Builder Prime incident

SMS Delivery Issue with T-Mobile

Resolved after 7 hours 14 minutes, affecting Text Messaging, on March 18, 2025.

monitoring Mar 18, 2025, 08:51 PM UTC

Message delivery appears to be returning to normal as we await official word

Started
Mar 18, 2025, 02:07 PM UTC
Resolved
Mar 18, 2025, 09:21 PM UTC
Duration
7h 14m
Detected by Pingoru
Mar 18, 2025, 02:07 PM UTC

Affected components

Text Messaging

Update timeline

  1. identified Mar 18, 2025, 02:07 PM UTC

    There are intermittent issues with receiving text messages from T-Mobile users. This issue has been escalated to the highest levels and is currently being worked on directly with T-Mobile. We are working to get updates as soon as possible and will keep everyone up to date as we find out more.

  2. monitoring Mar 18, 2025, 08:51 PM UTC

    Message delivery appears to be returning to normal as we await official word

  3. resolved Mar 18, 2025, 09:21 PM UTC

    This has been resolved

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