Resolved after 5 hours 22 minutes, affecting Planning / Optimization (EU2-GCP) and Planning / Optimization (US3-GCP) and 1 more, on June 23, 2026.
We are continuing to monitor system performance to ensure full recovery.
Affected components
Update timeline
- investigating Jun 23, 2026, 04:41 PM UTC
We are currently experiencing degraded performance with our optimization services. We are investigating the problem. Next Update will be available at 17:15 UTC.
- investigating Jun 23, 2026, 05:11 PM UTC
We are continuing to investigate the issue. The next update will be available at 17:55 UTC.
- identified Jun 23, 2026, 05:29 PM UTC
The root cause has been found, and our team is currently working on the fix. The next update will be available at 18:10 UTC.
- identified Jun 23, 2026, 06:05 PM UTC
We are continuing to work on a fix for this issue. We are observing a progressive improvement in service stability. The next update will be available at 17:45 UTC.
- identified Jun 23, 2026, 06:40 PM UTC
Work to fully resolve this incident is ongoing. The next update will be available at 19:20 UTC.
- identified Jun 23, 2026, 07:23 PM UTC
Remediation remains underway, and we anticipate full restoration in due course. The next update will be available at 20:00 UTC.
- monitoring Jun 23, 2026, 07:58 PM UTC
A fix has been implemented, and we are monitoring the results. The next update will be available at 20:40 UTC.
- monitoring Jun 23, 2026, 08:39 PM UTC
We are monitoring service performance to confirm full recovery. The next update will be available at 21:20 UTC.
- monitoring Jun 23, 2026, 09:15 PM UTC
We are continuing to monitor system performance to ensure full recovery.
- resolved Jun 23, 2026, 10:04 PM UTC
This incident has been resolved
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