Resolved after 12 hours 6 minutes, affecting Access / Authentication (EU2-GCP) and Access / Authentication (US3-GCP) and 1 more, on October 20, 2026.
Quote requests and route optimization are being processed within normal response times in our US2 environment. We’re continuing to monitor performance to ensure it remains stable.
Affected components
Update timeline
- investigating Oct 20, 2026, 07:07 AM UTC
We are investigating an issue affecting Route Optimization across all regions.
- investigating Oct 20, 2026, 07:09 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2026, 08:18 AM UTC
The issue has been traced to a zonal networking incident at our cloud provider, Google Cloud (GCP). Our production infrastructure runs across multiple zones, which allowed the service to recover. We continue to monitor closely while our cloud provider works to fully resolve the underlying issue.
- monitoring Oct 20, 2026, 12:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2026, 01:49 PM UTC
Quote requests and route optimization are being processed within normal response times in our US2 environment. We’re continuing to monitor performance to ensure it remains stable.
- resolved Oct 20, 2026, 07:13 PM UTC
This incident has been resolved.
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