Bringg incident

Route planner crashing when trying to view an unassigned stop

Resolved after 43 minutes, affecting Dispatch Interface / Dashboard (EU2-GCP) and Dispatch Interface / Dashboard (US3-GCP) and 1 more, on November 20, 2024.

monitoring Nov 20, 2024, 03:15 PM UTC

The issue is fixed. We are monitoring it at the moment to be sure.

Started: Nov 20, 2024, 02:34 PM UTC
Resolved: Nov 20, 2024, 03:18 PM UTC
Duration: 43m
Detected by Pingoru: Nov 20, 2024, 02:34 PM UTC

Affected components

Dispatch Interface / Dashboard (EU2-GCP)Dispatch Interface / Dashboard (US3-GCP)Dispatch Interface / Dashboard (US2-GCP)Dispatch Interface / Dashboard (EU3-GCP)

Update timeline

identified Nov 20, 2024, 02:34 PM UTC

Problem: Route Planner crashes when trying to view an unassigned stop. Causes: The cause was identified as the recent front-end deployment. Steps to resolve: The team is reverting the front-end deployment to resolve the issue.
monitoring Nov 20, 2024, 03:15 PM UTC

The issue is fixed. We are monitoring it at the moment to be sure.
resolved Nov 20, 2024, 03:18 PM UTC

The issue fix is confirmed! Thank you for your patience.

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