Resolved after 3 hours 59 minutes, affecting Driver App (EU2-GCP) and Driver App (US3-GCP) and 1 more, on August 5, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 05, 2025, 01:07 PM UTC
We’re currently experiencing a degraded experience related to pickup tasks in the Driver App or web UI. Drivers may encounter issues such as being unable to scan items or start loading, though assigned routes and tasks may still be visible. Our team has identified the root cause and is actively working on a fix. Resolving this remains a top priority, and we’ll continue to provide updates as we make progress. Thank you for your continued patience.
- identified Aug 05, 2025, 05:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 05, 2025, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 05:07 PM UTC
This incident has been resolved
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