BridgePay Network Solutions incident
Gift Card Processor - SparkBase - Degraded Performance
Resolved after 9 minutes, on May 31, 2026.
The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.
Update timeline
- investigating May 31, 2026, 01:15 PM UTC
BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
- resolved May 31, 2026, 01:24 PM UTC
The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.
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