BridgePay Network Solutions incident
Credit Card Processor - Heartland Portico - Degraded Performance
Resolved after 3 minutes, on May 9, 2026.
The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Update timeline
- investigating May 09, 2026, 12:10 AM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
- resolved May 09, 2026, 12:14 AM UTC
The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
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