Resolved after 3 hours 14 minutes, affecting U-Series POS App and HQ, on April 29, 2025.
Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.
Affected components
Update timeline
- identified Apr 29, 2025, 08:41 PM UTC
Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution
- monitoring Apr 29, 2025, 11:29 PM UTC
Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.
- resolved Apr 29, 2025, 11:56 PM UTC
Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.
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