Branch incident

Unable to create or clone Journeys

Resolved after 1 hour 36 minutes, affecting Journeys, on August 7, 2025.

resolved Aug 07, 2025, 05:21 AM UTC

As of 08:36 PM Pacific Time, we have restored the Journey services. You should now be able to create and clone Journeys successfully.

Started
Aug 07, 2025, 03:44 AM UTC
Resolved
Aug 07, 2025, 05:21 AM UTC
Duration
1h 36m
Detected by Pingoru
Aug 07, 2025, 03:44 AM UTC

Affected components

Journeys

Update timeline

  1. investigating Aug 07, 2025, 03:44 AM UTC

    At 8:20 PM Pacific Time, we identified an issue with not being able to create or clone Journeys. Our Engineering teams are investigating the issue.

  2. resolved Aug 07, 2025, 05:21 AM UTC

    As of 08:36 PM Pacific Time, we have restored the Journey services. You should now be able to create and clone Journeys successfully.

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