Branch incident

Service Performance Issue

Resolved after 1 hour 56 minutes, on September 3, 2026.

resolved Sep 04, 2026, 12:30 AM UTC

This has now been resolved. Earlier, an AWS service outage caused a service disruption to attribution processing, affecting V1/V2 event delivery. Impact: V1/V2 events sent between2:56 PM PT to 3:38 PM PT were not received. Service has been fully restored and events are once again processing normally.

Started
Sep 03, 2026, 10:33 PM UTC
Resolved
Sep 04, 2026, 12:30 AM UTC
Duration
1h 56m
Detected by Pingoru
Sep 03, 2026, 10:33 PM UTC

Update timeline

  1. investigating Sep 03, 2026, 10:33 PM UTC

    We're investigating a service disruption to attribution processing caused by an AWS service outage, resulting in a brief but significant drop in availability. Impact: Primarily impacting v1/v2 events, starting approximately 2:45–3:00 PM PT today. The issue was identified and responders are actively working it. We'll share an update as we learn more.

  2. monitoring Sep 03, 2026, 10:51 PM UTC

    Services are beginning to recover, and events are once again being processed. We'll continue monitoring closely and share an update once full resolution is confirmed.

  3. resolved Sep 04, 2026, 12:30 AM UTC

    This has now been resolved. Earlier, an AWS service outage caused a service disruption to attribution processing, affecting V1/V2 event delivery. Impact: V1/V2 events sent between2:56 PM PT to 3:38 PM PT were not received. Service has been fully restored and events are once again processing normally.

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