Resolved after 1 hour 5 minutes, affecting Web UI / Control Plane, on May 5, 2026.
The issue was caused by our firewall provider unexpectedly blocking traffic despite safeguards we had in place to prevent this behavior. We are actively working with the vendor on additional mitigation measures to reduce the likelihood of this occurring again.
Affected components
Update timeline
- investigating May 05, 2026, 11:35 PM UTC
We're observing a high rate of errors on the production control plane which is causing errors on braintrust.dev and data plane operations.
- identified May 06, 2026, 12:08 AM UTC
We have identified the cause and are working with an upstream provider on a fix.
- monitoring May 06, 2026, 12:10 AM UTC
We are actively monitoring the fix.
- resolved May 06, 2026, 12:23 AM UTC
We are no longer seeing issues.
- resolved May 06, 2026, 12:41 AM UTC
The issue was caused by our firewall provider unexpectedly blocking traffic despite safeguards we had in place to prevent this behavior. We are actively working with the vendor on additional mitigation measures to reduce the likelihood of this occurring again.
Your product runs on more than Braintrust
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services