Resolved after 2 hours 38 minutes, affecting BrainPOP and BrainPOP Jr. and 1 more, on July 20, 2026.
The fix has been applied and we've confirmed that account creation, account status, and activity saving/syncing are functioning normally. All affected functionality is back to normal. Thank you for your patience while we resolved this.
Affected components
Update timeline
- investigating Jul 20, 2026, 06:10 PM UTC
We've identified a database performance issue affecting some account and student activity related functionality today. Some users may experience errors or delays with account creation, account status, or saving/syncing activity and progress. We're applying a fix now. During this window (approximately 1 hour), some features involving saving or syncing student activity may be temporarily degraded or unavailable. Most site functionality is expected to remain normal. We'll post an update once the fix is complete and confirmed resolved.
- resolved Jul 20, 2026, 08:49 PM UTC
The fix has been applied and we've confirmed that account creation, account status, and activity saving/syncing are functioning normally. All affected functionality is back to normal. Thank you for your patience while we resolved this.
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