Resolved after 1 hour 54 minutes, affecting BrainPOP and BrainPOP Jr. and 1 more, on September 28, 2026.
This incident has been resolved. Earlier today, some users experienced login failures via Google Single Sign-On (SSO), affecting a subset of school and district accounts. Our engineering team identified the underlying cause and deployed a fix, which has been verified as restoring normal access. Google SSO login is functioning normally. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Sep 28, 2026, 02:20 PM UTC
We are currently investigating an issue causing login failures for some users signing in via Google Single Sign-On (SSO). This is affecting a subset of school and district accounts. Our engineering team is actively working to identify the cause, and we will post an update as soon as we have more information.
- resolved Sep 28, 2026, 04:14 PM UTC
This incident has been resolved. Earlier today, some users experienced login failures via Google Single Sign-On (SSO), affecting a subset of school and district accounts. Our engineering team identified the underlying cause and deployed a fix, which has been verified as restoring normal access. Google SSO login is functioning normally. We apologize for any inconvenience this may have caused.
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