BrainPOP incident
Site Performance Degradation and Intermittent Unavailability
Resolved after 2 hours 18 minutes, affecting BrainPOP and BrainPOP Jr. and 1 more, on May 12, 2026.
We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.
Affected components
Update timeline
- investigating May 12, 2026, 03:56 PM UTC
We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.
- investigating May 12, 2026, 06:11 PM UTC
We are continuing to investigate this issue.
- resolved May 12, 2026, 06:14 PM UTC
We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.
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