Resolved after 1 hour 52 minutes, affecting Dashboard, on September 9, 2026.
Customers are now able to log in to Boulevard following the earlier issue with SMS-based two-factor authentication. A solution has been implemented to restore account access while we continue working with our messaging partners to address the underlying SMS delivery issue.
Affected components
Update timeline
- investigating Sep 09, 2026, 01:28 PM UTC
We are investigating reports that some customers are not receiving 2FA codes. We will share an update shortly.
- investigating Sep 09, 2026, 02:23 PM UTC
We're aware that some customers are experiencing delays or failures receiving two-factor authentication (2FA) codes via SMS, which may prevent logging in to the client portal, booking widget, or staff accounts. Our team has identified that SMS delivery failures are affecting a subset of carriers and is actively working on a resolution. We apologize for the inconvenience and will post updates as we have more information.
- monitoring Sep 09, 2026, 02:53 PM UTC
We have implemented a fix for the 2FA authentication issues. We are monitoring our fix, for any affected customers please attempt the login to the dashboard again.
- resolved Sep 09, 2026, 03:21 PM UTC
Customers are now able to log in to Boulevard following the earlier issue with SMS-based two-factor authentication. A solution has been implemented to restore account access while we continue working with our messaging partners to address the underlying SMS delivery issue.
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