Resolved after 4 hours, on April 2, 2025.
At around 02:30, we started receiving many sync errors on Shopify API calls to retrieve store data. At the same time, we quickly found out that there were reports on Shopify system down in https://downdetector.com/status/shopify/ At 06:30 UTC, Shopify system was back to normal and so is our Sync process. Shopify reports the incident here: https://www.shopifystatus.com/incidents/844
Update timeline
- resolved Apr 02, 2025, 10:12 AM UTC
At around 02:30, we started receiving many sync errors on Shopify API calls to retrieve store data. At the same time, we quickly found out that there were reports on Shopify system down in https://downdetector.com/status/shopify/ At 06:30 UTC, Shopify system was back to normal and so is our Sync process. Shopify reports the incident here: https://www.shopifystatus.com/incidents/844
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