Is Boost Commerce down?

We’re currently experiencing an issue affecting the Boost Commerce app for some customers. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide a further update as soon as we have more information. Thank you for your patience and understanding. The Boost Commerce Team

We are continuing to investigate this issue.

We have identified and fixed the underlying cause of the issue. We’re now working with Shopify to restore the Boost Commerce app on storefronts. Until access is restored, some Boost features may not display as expected on your store. We’ll provide a further update as soon as we have more information. Thank you for your patience and understanding. The Boost Commerce Team

We're continuing to work directly with Shopify to restore the Boost Commerce app on storefronts. The underlying issue remains fixed on our side, and our case is with the appropriate Shopify team for review. We're following up with them regularly. We know how disruptive this is for your store, and we're sorry. Thank you for your patience. The Boost Commerce Team

We're continuing to work directly with Shopify to restore the Boost Commerce app on storefronts. The underlying issue remains fixed on our side, and our case is with the appropriate Shopify team for review. We're following up with them regularly. We know how disruptive this is for your store, and we're sorry. Thank you for your patience. The Boost Commerce Team

Shopify has re-enabled the Boost theme app extension, and Boost search, filters and collection pages are loading on storefronts again. We're confirming everything is working correctly across stores and will post another update shortly. The Boost Commerce Team

Boost search, filters and collection pages are working on storefronts again. If Boost isn't showing on your store yet, here's how to switch it back on: Check your collection and search pages. If Boost is showing, there's nothing more to do. Make sure the Boost app embed is on: go to Online Store > Themes > Edit Theme > App embeds, turn on "Boost AI Search & Filter" and save. If you switched to your theme's default product grid, open each collection template in the theme editor, show the Boost section again, hide the theme's own product grid, and save. Do the same for your search template. If you turned on your theme's own search suggestions or hid Boost recommendation blocks, switch those back too. If you duplicated your theme before making changes, you can publish that copy instead. It won't include any theme changes made since you duplicated it. Please don't uninstall and reinstall the app. Contact our support team if anything doesn't look right. We're continuing to monitor and will post further updates here. The Boost Commerce Team

What happened to my store? On 17 and 18 October, Boost had an incident affecting core app functionality and theme integrations on Shopify. While it was being fixed, the Boost theme app extension was switched off for all stores. Stores on Boost Turbo could not load Boost collection and search pages. Many showed blank pages; others fell back to the theme's own pages. Is Boost working again? Yes. The Boost theme app extension was switched back on at 18:19 UTC on 18 October. Boost search, filters and collection pages are loading on storefronts again. The Boost admin, product sync and webhooks kept working throughout. What do I need to do now? Open your collection and search pages. If Boost is showing, there is nothing more to do. If it isn't, go to Online Store > Themes > Edit theme > App embeds, turn on Boost AI Search & Filter, and save. If you switched to your theme's default product grid, open each collection template in the theme editor, show the Boost section again, hide the theme's own product grid, and save. Do the same for your search template. If you turned on your theme's own search suggestions or hid Boost recommendation blocks, switch those back too. If anything still looks wrong, contact our support team with your store URL and we will fix it with you.

Boost search, filters and collection pages have been working normally on storefronts since October 18th 2026, 18:48 UTC. We're sorry for the disruption this caused. If you're still seeing issues, please contact our support team. The Boost Commerce Team

We’re currently experiencing an issue affecting the Boost Commerce app for some customers. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide a further update as soon as we have more information. Thank you for your patience and understanding. The Boost Commerce Team