Incident Notification – AIVA Console Call Connection Issues

Update timeline

1. identified Jul 09, 2025, 02:57 PM UTC

   We are currently investigating reports of degraded service affecting call connection within the AIVA Console. Users may experience delays in call initiation, intermittent failures to connect, or dropped connections. Our Engineering Team is actively working to identify the root cause and restore full service. Further updates will be provided as more information becomes available. We appreciate your patience and understanding. — BluIP Network Operations

2. identified Jul 09, 2025, 02:57 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Jul 09, 2025, 03:22 PM UTC

   Resolved Time: 8:15AM PST Service has stabilized and call connection issues within the AIVA Console appear to be resolved. Our Engineering Team has identified a potential software-related bug affecting call handling and has rolled back to a previous code version. We will continue to closely monitor the service to ensure stability. No further user action is required at this time. Thank you for your continued patience. — BluIP Network Operations

4. resolved Jul 09, 2025, 06:05 PM UTC

   Resolved Time: 8:15AM PST The issue impacting call connections within the AIVA Console has been fully resolved. Services are operating normally, and no further disruptions have been observed. Our Engineering Team has identified a software-related bug as the likely root cause and is actively reviewing the incident with the vendors involved to ensure a permanent resolution and prevent recurrence. We appreciate your patience and understanding during this time. — BluIP Network Operations