BluIP Incident Notice — AIVA 3.0 Service Disruption

Update timeline

1. identified Aug 21, 2026, 05:42 PM UTC

   Date: 8-21-2026 Affected Service: AIVA 3.0 Summary BluIP has identified a service disruption affecting AIVA 3.0. During this time, users may experience delays in call answering or slower than normal application performance. Impact Some interactions handled by AIVA 3.0 may see increased response times or delayed call answer. BluIP Core telephony services remain fully operational. Current Actions BluIP engineering teams are actively engaged and working to restore normal performance. We are monitoring the platform in real time and will provide updates as remediation progresses. For questions or to report impact, contact the BluIP Support at [email protected]

2. monitoring Aug 21, 2026, 06:17 PM UTC

   BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance. The condition has been mitigated and service performance has returned to normal levels. Users should no longer experience delays in call answering or degraded application performance.

3. resolved Aug 21, 2026, 08:56 PM UTC

   BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance, resulting in delayed call answering and slower application response for some users. The condition was mitigated and service performance was restored to normal levels. Following an extended monitoring period, engineering has confirmed sustained stability and this incident is now resolved.