Resolved after 13 hours 18 minutes, affecting Voice AI and Studio, on January 28, 2026.
This incident has been resolved and formally closed. All services are operating normally. An RCA will be provided upon request following completion of the review and validation process.
Affected components
Update timeline
- investigating Jan 28, 2026, 05:39 PM UTC
BluIP is investigating reports of service disruption affecting the AIVA and Studio platforms. Some users may experience issues with Studio-driven automation and AIVA-powered interactions. Status: Investigating Affected Services: AIVA, Studio Potentially Impacted Features: - Agent and workflow execution - Call routing automations - Voice and chat interactions driven by AIVA - Backend automation triggers - Third-party integrations initiated by Studio workflows Our engineering team is actively working to identify the root cause. Additional updates will be provided as more information becomes available.
- monitoring Jan 28, 2026, 07:53 PM UTC
AIVA and Studio services have recovered and are operating normally at this time. We are continuing to monitor platform health and confirm stability across all regions and supporting components. Status: Service Restored / Monitoring Current State: Normal operation confirmed A Root Cause Analysis (RCA) will be released following completion of the investigation, validation of findings, and receipt of any outstanding supporting details. Thank you for your patience in this matter. If you continue to experience any issues, please open a ticket with BluIP Support at [email protected].
- resolved Jan 29, 2026, 06:58 AM UTC
This incident has been resolved and formally closed. All services are operating normally. An RCA will be provided upon request following completion of the review and validation process.
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