Resolved after 23 hours 31 minutes, affecting NICE CXone, on February 10, 2026.
At this time, no further issues have been observed. BluIP will continue standard monitoring, and this incident is considered closed. RCA will be provided upon request, once received by the NICE engineering team. Thank you for your patience in this matter.
Affected components
Update timeline
- investigating Feb 10, 2026, 10:03 PM UTC
BluIP has received reports of users experiencing intermittent login failures and increased latency when accessing the NICE platform. We have engaged NICE support, and their engineering teams are actively investigating and working toward resolution. At this time, the issue isolated to the NICE platform. BluIP core voice services remain operational. Status: Investigating Impact: Login access issues and performance degradation for some users Vendor Engagement: NICE engineering actively working the issue Further updates will be provided as additional information becomes available.
- monitoring Feb 10, 2026, 11:28 PM UTC
Incident Update – NICE Platform The previously reported login issues and latency affecting the NICE platform appear to be resolved at this time. BluIP continues to monitor the platform for stability in coordination with NICE engineering and support team. Status: Resolved – Monitoring Impact: No current impact observed A Root Cause Analysis (RCA) will be provided upon request once this incident is fully closed from NICE engineering. Thank you for your patience in this matter.
- resolved Feb 11, 2026, 09:34 PM UTC
At this time, no further issues have been observed. BluIP will continue standard monitoring, and this incident is considered closed. RCA will be provided upon request, once received by the NICE engineering team. Thank you for your patience in this matter.
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