Resolved after 6 days 4 hours, affecting Central Server, on October 15, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Oct 15, 2025, 12:42 PM UTC
We identified an issue with API communication between integrators and the backend server caused by intermittent database connectivity problems. The issue started around 9th October 2025, approximately 6:30 PM UTC. Impact: Due to this issue, some integrators may have experienced communication failures and, in certain cases, automatic restarts, and a slight delay in extraction completion due to failures and retries. Resolution: Our team has stabilized the connections and verified that API communication has returned to normal. We continue to monitor the system closely to ensure stability. Next Steps: We are investigating the root cause of the database instability and will implement preventive measures to avoid recurrence.
- monitoring Oct 15, 2025, 12:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 05:12 PM UTC
This incident has been resolved.
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