Resolved after 1 day, affecting UIX, on October 12, 2026.
The issue is resolved. Data processing operations are functioning normally. An increase in incoming data, combined with an unforeseen change in the underlying database systems' behaviour, caused performance degradation at one stage of the data processing pipelines. We addressed the issue by implementing optimisations to the impacted stage, which brought the systems within the expected operating parameters.
Affected components
Update timeline
- investigating Oct 12, 2026, 11:09 AM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly. Some customers may see delays before refreshed metrics and dashboards reflect their latest data. The data itself is not affected.
- investigating Oct 12, 2026, 11:10 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 12, 2026, 03:27 PM UTC
A fix has been implemented and the system is catching up. We are monitoring the application.
- resolved Oct 13, 2026, 11:49 AM UTC
The issue is resolved. Data processing operations are functioning normally. An increase in incoming data, combined with an unforeseen change in the underlying database systems' behaviour, caused performance degradation at one stage of the data processing pipelines. We addressed the issue by implementing optimisations to the impacted stage, which brought the systems within the expected operating parameters.
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