BlueOptima incident

Central Server downtime

Resolved after 5 hours, on April 18, 2026.

resolved Apr 20, 2026, 09:35 AM UTC

Due to a DB changes and application deployment, the central server was not available for around 5 hours. There was no major impact on integrators due to this as the Integrator Management Service was up, although there was some delays in processing of requests in the SaaS server. The backlog was cleared in a few hours after the release and normal service restored.

Started
Apr 18, 2026, 06:00 AM UTC
Resolved
Apr 18, 2026, 11:00 AM UTC
Duration
5h
Detected by Pingoru
Apr 18, 2026, 06:00 AM UTC

Update timeline

  1. resolved Apr 20, 2026, 09:35 AM UTC

    Due to a DB changes and application deployment, the central server was not available for around 5 hours. There was no major impact on integrators due to this as the Integrator Management Service was up, although there was some delays in processing of requests in the SaaS server. The backlog was cleared in a few hours after the release and normal service restored.

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