Resolved after 1 hour 29 minutes, affecting PayConex, on March 13, 2025.
The third-party provider has confirmed that service in the affected data center has been restored to normal. This incident is now resolved. Thank you for your patience.
Affected components
Update timeline
- investigating Mar 13, 2025, 08:24 PM UTC
We are investigating intermittent issues being reported on PCX from clients in the US northeast region.
- identified Mar 13, 2025, 08:52 PM UTC
identified as a 3rd party incident impacting North East US. Our team of engineers have identified as a 3rd party incident impacting North East US.. Our next update will be in 30 minutes. We apologize for the inconvenience and we thank you for your patience.
- identified Mar 13, 2025, 09:26 PM UTC
This remains a third-party incident impacting the North East US. Our team continues to monitor the situation, and we will provide another update in 30 minutes. Thank you for your patience.
- monitoring Mar 13, 2025, 09:37 PM UTC
A fix has been implemented by our third-party provider, and we are monitoring to ensure service stability. Impact to the North East US is expected to improve. We will provide a final update once the issue is confirmed fully resolved. Thank you for your patience.
- resolved Mar 13, 2025, 09:53 PM UTC
The third-party provider has confirmed that service in the affected data center has been restored to normal. This incident is now resolved. Thank you for your patience.
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