Resolved after 5 hours 47 minutes, affecting Bluefin US, on October 15, 2025.
Update - The service provider's technical team is still continuing to restore full functionality. We will provide further updates as we receive them.
Affected components
Update timeline
- investigating Oct 15, 2025, 05:10 PM UTC
We want to inform you that our phone system provider is currently experiencing a service disruption affecting both inbound and outbound calling. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
- investigating Oct 15, 2025, 06:19 PM UTC
Update - The incident management team continues to investigate the issue as a top priority.
- investigating Oct 15, 2025, 07:04 PM UTC
Update - The service provider's technical team is continuing to restore full functionality. We will provide further updates as we receive them.
- investigating Oct 15, 2025, 08:00 PM UTC
Update - The service provider's technical team is still continuing to restore full functionality. We will provide further updates as we receive them.
- resolved Oct 15, 2025, 10:58 PM UTC
Update - All Systems Operational
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